Question 1

I HAVE QUESTIONS REGARDING MY ORDER. WHO SHOULD I CONTACT?

Accepted Answer

Please contact our Customer care department here, Customercare@ThePopIcon.com or Info@ThePopIcon.com or call Monday through Friday 9 a.m. - 6 p.m. (EST) at 1-(844) THE-ICON or 1-(844) 843-4266

Question 2

IF I PLACE MY ORDER TODAY, WHEN DOES IT SHIP?"

Accepted Answer

All orders fulfilled within 1 or 2 business days of receipt. This time frame includes the necessary time needed to verify orders prior to being shipped to ensure accurate processing and the best quality of the product.

Question 3

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Accepted Answer

Orders will normally be fulfilled within 1 or 2 business days of receipt. An additional 2-7 days are then required for delivery depending on shipping method chosen.

Question 4

HOW DO I CANCEL OR CHANGE MY ORDER?

Accepted Answer

Due to our production process and fast fulfillment times, we are unable to make changes to orders once they have been placed. If you put an invalid mailing address or incorrect information, your order will ship to that address and be returned to the warehouse. A new shipment will have to be generated with additional ship charge.

Question 5

WHAT PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

For your convenience we accept the following forms of payment for online transactions: Visa, MasterCard, American Express, Discover and PayPal.

Question 6

WILL MY PERSONAL INFORMATION BE SHARED WITH ANY THIRD PARTIES?

Accepted Answer

At www.ThePopIcon.com we value your privacy. It is our policy never to rent, sell, barter or trade personal information with any third parties.

Question 7

IS YOUR WEBSITE SECURE?

Accepted Answer

www.ThePopIcon.com is committed to protecting your personal information and providing a secure online shopping experience. We only use a technology used by online sites to provide secure online transactions. We use industry standard encryption and password protection technologies such as an SSL (Secure Socket Layer).

Question 8

MAY I STILL ORDER IF I LIVE OUTSIDE THE UNITED STATES?

Accepted Answer

Yes, but we only offer Standard shipping to international addresses. For your protection, we will not ship merchandise if we are unable to verify your billing address. Shipping methods are subject to change depending on final destination.

Question 9

WHAT COULD DELAY MY ORDER?

Accepted Answer

We strive to always ship available items within 2 or 3 business days of order submission. Please allow additional time for shipping, based on your preferred selected shipping method. During periods of increased demand and holidays, you may experience a delay in the shipment of your order depending of the final destinations.

Question 10

HOW DO I TRACK MY ORDER STATUS?

Accepted Answer

You will receive an email containing your tracking number and details about your order once your order ships. If you have questions about the shipment of your order, please contact our Customer care here, Customercare@ThePopIcon.com or Info@ThePopIcon.com or call Monday through Friday 9 a.m. - 6 p.m. (EST) at 1-(844) THE-ICON or 1-(844) 843-4266

Question 11

ORDER OR PRODUCT ISSUES?

Accepted Answer

Our main goal is to make product returns easy and hassle-free. We want your experience at www.ThePopIcon.com to be great and satisfying. We will gladly exchange your online purchases of apparel or accessories within 30 days of purchase to ensure your satisfaction. Please return items in original, unused condition and a copy of your packing slip, receipt or order detail to:

The Pop Icon
7818 NW 46th Street
Miami, FL 33166 U.S.A.

To speak with a friendly Customer Care representative call Tel 1-844-THE-ICON – 1-844-843-4266 
Monday through Friday 9 a.m. – 6 p.m. (EST). E-mail: Info@thepopicon.com / www.ThePopIcon.com

Note: Your item must be in an unused condition. Include a note about the reason for your exchange and any special instructions.

The Pop Icon does not offer refunds. We also cannot accept returns or exchanges on our Fashion Lollipops and Refills, seasonal or customized merchandise, nor perishable or food items.

Upon receipt of your order, please check it carefully for accuracy. We reserve the right to send a RMA (Return Material Authorization) before providing replacements, refunds or credits to help support our quality assurance efforts. This warranty does not cover merchandise damaged through normal wear, accident, or misuse.

Question 12

QUESTIONS

Accepted Answer

Please use our online claim form or please contact us Customercare@ThePopIcon.com or Info@ThePopIcon.com or call Monday through Friday 9 a.m. - 6 p.m. (EST) at 1-(844) THE-ICON or 1-(844) 843-4266  (888) 491-0331, Monday through Friday 8 a.m. – 9 p.m. (EST). 
We’re here to help!

Question 13

HOW DO I CARE FOR MY FASHIONPOPCANDY?

Accepted Answer

The Light-Up Candy Sucker NOT SUITABLE FOR CHILDREN UNDER 3 YEARS.

Instructions to use The Light-Up Candy Sucker FashionPopCandy:

To activate the light, pull, remove and discard the tab located at the bottom left side. Push the button once and the light will turn on and blink for 15 to 20 seconds, then automatically turn off. Push the button twice and the light will stay on until you push the bottom again.  Enjoy and handle with care.

Remove and discard the candy safety seal located at the bottom edge of the clear candy protector dome. Pull the dome off to eat the candy and snap it back on to protect the uneaten candy part for later and handle with care.

Requirements for Storing Candy: 
Storage Conditions: Temperature <30°C, Humidity <60% in sealed packing

Question 14

HOW LONG WILL THE CANDY LAST?

Accepted Answer

Shelf Life is 18 months approximately.

Question 15

DOES MY FASHIONPOPCANDY MEET ALL REQUIERMENTS?

Accepted Answer

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: 
(1) This device may not cause harmful interference, and 
(2) this device must accept any interference received, including interference that may cause undesired operation. Handle with care.

Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment please handle with care.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 
- Reorient or relocate the receiving antenna.  
- Increase the separation between the equipment and receiver.                         
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 
- Consult the dealer or experienced radio/TV technician for help.

Question 16

OW DO I CARE FOR FASHIONPOPCANDY’S REFILLS?

Accepted Answer

Instructions to use The Light-Up Sucker Candy Refills: 
To replace the used up sucker candy with a new one, grasp the clear plastic candy base and unscrew it counter-clockwise to remover if from the handle unit. 
Take one of the new candy Refills and screw it clockwise onto the threaded shaft at the top of handle, until it’s snug. Do not over tighten it. Handle with care. 
Remove and discard the candy Safety Seal located at the bottom edge of the clear candy protector Dome. 
Pull the Dome off to eat the candy, and snap it back on to protect the uneaten part for later and Handle with care.

Requirements for Storing Candy Refill Storage Conditions: Temperature <30°C, Humidity <60% in sealed packing.

Question 17

HOW LONG WILL THE CANDY REFILL LAST?

Accepted Answer

Shelf Life is 18 months approximately.

Question 18

WHERE IS OUR FASHIONPOPCANDY MANUFACTURED?

Accepted Answer

The Pop Icon manufactures our products in the United States + Asia. Under FDA regulations and FCC rules.

Question 19

HOW DO I CONTACT THE POP ICON?

Accepted Answer

If you have questions for The Pop Icon corporate office, you can contact us directly here.

The Pop Icon
7818 NW 46th Street
Miami, FL 33166 U.S.A.

To speak with a friendly Customer Care representative call Tel 1-844-THE-ICON – 1-844-843-4266 
Monday through Friday 9 a.m. – 6 p.m. (EST). E-mail: Info@thepopicon.com / www.ThePopIcon.com

Question 20

I HAVE AN AWESOME IDEA WHERE DO I GO?

Accepted Answer

If you want to be a Pop Icon, you’re always welcome to submit your idea and we love your feedback. We always appreciate ways on how we can expand our ideas on how to become a Pop Icon. Please add all product suggestions and send them to Info@ThePopIcon.com or visit www.ThePopIcon.com and submit your ideas under “Be an Icon”

Question 21

WHAT ARE THE REQUIREMENTS FOR BECOMING AN ICON AT THE POP ICON?

Accepted Answer

At The Pop Icon, we offer many opportunities for you to become a Pop Icon. You’ll earn a competitive income, develop professionally, be creative person in your community, and be active in social media and increase friendships, support and create your own charities.

The simple and basic requirements of becoming an Icon of The Pop Icon family are as follows:
◦Be at least 18 years of age; if you are under 18 years old you have to fill out the form under age and get signed by your parents or a legal guardian. 
◦Be a permanent resident of the United States or Puerto Rico, have a valid Social Security number or Federal Taxpayer Identification number. For international Icons the information will be able soon.
◦Open an account, Complete and Submit a requirement form Agreement that is accepted by The Pop Icon in order to be an Icon. The Pop Icon reserves the right to accept or reject an Icon Agreement at its sole discretion.
◦Purchase a FashionPopCandy and a Refill Candy Packages then star to find many different way to promote your FashionPopCandy under your special code that will be assigned after your account is been approved

Question 22

HOW DO I GENERATE INCOME?

Accepted Answer

There are many ways to earn income with products of The Pop Icon. You can choose your own way to sell our products under you special code without making any investment from your own pocket. All you need is marketing skills, creativity, and the support of The Pop Icon community.

You can target your community, social media, or events in your area (Music, Art, Fashion, Charity, festivals). You can use your own skills and ideas to market your goals as an Icon from The Pop Icon community.

We offer the best, most Unique & Fashionable Lollipop called FashionPopCandy (Light-Up Sucker Candy), with sucker candy refills. It’s a customizable product that you can collect and it’s also an opportunity where the community can earn money. It’s a fun and flexible way to make money, in order to make the positive change you want in a career that's fun, fashion and flexible. Our idea in The Pop Icon is that as an Icon your plan is designed to provide the correct path for success and incentives that will compensate you to your goals.

Question 23

HOW MUCH MONEY CAN I EXPECT TO EARN AS AN ICON?

Accepted Answer

There are many ways to become successful whilst making a difference as a Pop Icon.  The best part is that there’s no money coming out of your own pocket!  The amount of money you may make as an Icon will depend upon many factors: your personal goals, skills and the amount of time and effort you choose to invest. As an Icon, you decide how many hours you want to work. You are you own Boss, so you choose how to operate your own businesses, part-time or full time. Just think of the best ways you can fulfill your goals as an Icon and the rest is history.

Question 24

AM I ALLOWED TO PROMOTE MY BUSINESS ON MY SOCIAL MEDIA CHANNELS?

Accepted Answer

Yes. You use your own skills on Social Media and The Pop Icon community will support you.

Question 25

HOW OFTEN DOES THE POP ICON INTRODUCE NEW PRODUCTS?

Accepted Answer

Nowadays, in a marketplace driven by innovation, it is critical to stay competitive by introducing new styles and new products. The Pop Icon is always innovating new products to keep up with current trends and marketing conditions. 
As we continue to grow and expand our new product offerings, we strive to design our fashion packaging to represent a high tech and unique style that not only complements our fashion jewels on our handles, but also displays our sophisticated and unique branding elements.

Question 26

HOW DO I GET STARTED?

Accepted Answer

Nowadays, in a marketplace driven by innovation, it is critical to stay competitive by introducing new styles and new products. The Pop Icon is always innovating new products to keep up with current trends and marketing conditions. 
As we continue to grow and expand our new product offerings, we strive to design our fashion packaging to represent a high tech and unique style that not only complements our fashion jewels on our handles, but also displays our sophisticated and unique branding elements.

Question 27

HOW DO I GET STARTED?

Accepted Answer

How do I signup in order to be The Pop Icon?

Fill out the “Be The Pop Icon” form:

Select and buy your FashionPopCandy Package.
Start and Kick off your new job as a Pop Icon by holding your first FashionPopCandy! Have fun and begin the party!

Question 28

HOW WILL I GET PAID AS AN ICON?

Accepted Answer

For commission payments about the orders under your special code from The Pop Icon e-commerce website, payments will be paid directly to you by check, Paypal account and/or products from The Pop Icon with special discounts as Icons. Commissions are paid monthly you have the right to cash out your accumulated credits every month under your account and time will depend on the type of payment you have requested. Icons have the opportunity to sell products from their personal inventory and instantly keep the profits.

FAQ

Frequently asked questions

I HAVE QUESTIONS REGARDING MY ORDER. WHO SHOULD I CONTACT?

IF I PLACE MY ORDER TODAY, WHEN DOES IT SHIP?"

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

HOW DO I CANCEL OR CHANGE MY ORDER?

WHAT PAYMENT METHODS DO YOU ACCEPT?

WILL MY PERSONAL INFORMATION BE SHARED WITH ANY THIRD PARTIES?

IS YOUR WEBSITE SECURE?

MAY I STILL ORDER IF I LIVE OUTSIDE THE UNITED STATES?

WHAT COULD DELAY MY ORDER?

HOW DO I TRACK MY ORDER STATUS?

ORDER OR PRODUCT ISSUES?

QUESTIONS

HOW DO I CARE FOR MY FASHIONPOPCANDY?

HOW LONG WILL THE CANDY LAST?

DOES MY FASHIONPOPCANDY MEET ALL REQUIERMENTS?

OW DO I CARE FOR FASHIONPOPCANDY’S REFILLS?

HOW LONG WILL THE CANDY REFILL LAST?

WHERE IS OUR FASHIONPOPCANDY MANUFACTURED?

HOW DO I CONTACT THE POP ICON?

I HAVE AN AWESOME IDEA WHERE DO I GO?

WHAT ARE THE REQUIREMENTS FOR BECOMING AN ICON AT THE POP ICON?

HOW DO I GENERATE INCOME?

HOW MUCH MONEY CAN I EXPECT TO EARN AS AN ICON?

AM I ALLOWED TO PROMOTE MY BUSINESS ON MY SOCIAL MEDIA CHANNELS?

HOW OFTEN DOES THE POP ICON INTRODUCE NEW PRODUCTS?

HOW DO I GET STARTED?

HOW DO I GET STARTED?

HOW WILL I GET PAID AS AN ICON?